Refund & Return Policy

Last Updated: June 2026

At GV, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Return Eligibility

Items may be returned if:

• Returned within 30 days of delivery
• Unused and in original condition
• Original packaging is included
• Proof of purchase is provided

Non-Returnable Items

The following items may not be eligible for return:

• Customized products
• Clearance or final sale items
• Gift cards
• Items damaged by misuse

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and order details.

Refund Process

Once your return is received and inspected:

• Approved refunds will be processed to the original payment method
• Refund processing times may vary depending on your payment provider
• Shipping fees are generally non-refundable unless the return is due to our error

Exchange Policy

If you wish to exchange an item, please contact our support team for assistance.

Return Shipping

Customers may be responsible for return shipping costs unless the product was defective, damaged, or shipped incorrectly.

Cancellation Policy

Orders may be canceled before shipment. Once an order has been shipped, cancellation requests may not be possible.

Contact Us

For return, refund, or exchange requests, please contact our customer support team through our Contact page.